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Delivery customization

You can configure shipping rates that display at checkout to charge customers for delivery. Shipping rates determine how much customers pay for shipping based on their location, order weight, product type, and delivery speed.

Delivery customization allows you to show only those shipping methods and prices that are relevant to the customer. Match the shipping rates set up in Shopify with your logistics providers. There are two strategies for this:

  • The exact match strategy: we recommend using this method.
  • The keyword match strategy: this is an advanced strategy.

Exact match strategy​

The exact match strategy is simple: you select the exact shipping rates for each delivery method and your customers will only see the selected rates. There are three categories:

  • Shipping rates that are always available for customers: these options will be shown to your customers regardless of the delivery method.
  • Shipping rates for store deliveries.
  • Shipping rates for each provider. You can select shipping rates for both home delivery and pickup point delivery separately.

Keyword match strategy​

With the keyword name strategy, each shipping rate name should include a keyword for the provider and another for the shipping method. The system will use these keywords to find the correct shipping rate. Supply the right keywords for each provider and shipping method to ensure the correct rates appear at checkout.